Looking for walk-in gas cylinder service, or need to purchase draft parts? Visit our new draft counter 
Looking for walk-in gas cylinder service, or need to purchase draft parts? Visit our new draft counter
All clients are given NET 30 terms for maintenance, repairs, line cleaning and gas cylinder services w/out a credit check. Invoices are emailed out ideally within 3-4 business days of service.
We partner with Pay Wholesail for streamlined billing — an intuitive portal where you can view all invoices, make payments, and set up autopay in one place. Pay Wholesail accepts ACH payments at no fee, or credit card with a 2.75% processing fee.
Payments may also be handed directly to your technician during service, or mailed to:
Know someone who could use a cleaner draft system? For every new location that signs on with PPS for recurring line cleaning, we will take $10 off your monthly bill for an entire year. There is no limit to how many referrals you can make — just call us at (503) 714-5020 with your referral info and we will take care of the rest.
Referrals are one of the greatest compliments we can receive, and we want to make sure that loyalty is rewarded. The more clients you refer, the more you save — month after month.
Referred client must maintain service for the discount to apply. Discount is limited to the cost of monthly cleaning, not including parts.
Our cleaning calendar is set every Thursday for the following week. Your appointments are scheduled on a recurring basis using using even-week intervals of 2, 4, or 6 weeks, depending on your service plan.
Visit times are based on the preference window you provided when you signed up. While the exact time may shift week to week, you can always count on us to arrive within your scheduled window. Please allow up to 30 minutes after the scheduled start time for your tech to arrive.
You will receive a visit reminder 3 days before every scheduled service. Use that reminder to confirm access and make sure your cooler is organized so your tech can reach the draft equipment without delay.
Gas and service visits are scheduled as needed and have more flexibility than line cleaning visits. You will be notified on the day to expect us, though the exact time may vary. If we need to shift the day, we will contact you directly.
Note that gas delivery and service technicians are separate from your cleaning tech, so you may see separate visits for each service type. Do not wait if you have a need for these services, reach out and we will get you scheduled quickly to minimize downtime and product loss.
To shift or skip a scheduled visit please email office@perfectpourservices.com or call/text (503) 974-0036.
For line cleaning visits, how much notice you give determines whether a fee applies:
If a tech arrives on site for a line cleaning visit and is unable to complete service for any reason, including no access, no one on site, or a refused visit, a no-show fee will be charged.
The tech will attempt to reach you by phone or text and will remain on site for up to 30 minutes from the scheduled start time before the visit is marked as a no-show.
No-show fees are charged every time a visit cannot be completed or is cancelled within 24 hours.
We understand that unexpected situations happen, and we may choose to waive a fee based on individual circumstances, but the fee should be expected by default.
We comp one late shift per calendar year. This courtesy does not apply to no-shows or changes made within 24 hours of a visit.
Any time your contacts, location details, or cleaning needs change, please use the button to the right. Keeping your information current ensures smooth scheduling every week and that the proper staff are notified of upcoming services.
When your system isn’t performing, it costs you.
Every poured-out pint, every customer who sends a beer back, and every keg that kicks with foam instead of product is money walking out the door. Draft system issues rarely fix themselves — they build up over time and show up at the worst possible moment.
Use the troubleshooting guide to the right to identify common issues. If you can’t resolve it quickly, submit a service request below and we will get a tech out to you.
Before diving into specific symptoms, run through these basics:
If your beer is drawing with excessive foam, likely culprits are:
If your beer has no foam, disappears too quickly, or tastes flat with no bubbles, likely culprits are:
If your beer appears hazy or has chunks or flakes floating in the glass:
Please provide the relevant information below and we will reach out within one business day to schedule your service.
