Looking for walk-in gas cylinder service, or need to purchase draft parts? Visit our new draft counter 
Looking for walk-in gas cylinder service, or need to purchase draft parts? Visit our new draft counter
All clients are given NET 30 terms for maintenance, repairs, line cleaning and gas cylinder services w/out a credit check. Invoices are emailed out ideally within 3-4 business days of service.
We partner with Pay Wholesail for streamlined billing — an intuitive portal where you can view all invoices, make payments, and set up autopay in one place. Pay Wholesail accepts ACH payments at no fee, or credit card with a 2.75% processing fee.
Payments may also be handed directly to your technician during service, or mailed to:
Know someone who could use a cleaner draft system? For every new location that signs on with PPS for recurring line cleaning, we will take $10 off your monthly bill for an entire year. There is no limit to how many referrals you can make — just call us at (503) 714-5020 with your referral info and we will take care of the rest.
Referrals are one of the greatest compliments we can receive, and we want to make sure that loyalty is rewarded. The more clients you refer, the more you save — month after month.
Referred client must maintain service for the discount to apply. Discount is limited to the cost of monthly cleaning, not including parts.
Our cleaning calendar is set every Thursday for the following week. Your appointments are scheduled on a recurring basis using even-week intervals — every 2, 4, or 6 weeks depending on your service plan.
Visit times are based on the preference window you provided when you signed up. While the exact time may shift week to week, you can always count on us to arrive within your scheduled window. Please allow up to 30 minutes after the scheduled start time for your tech to arrive.
You will receive a visit reminder 3 days before every scheduled service. Use that reminder to confirm access and make sure your cooler is organized so your tech can reach the draft equipment without delay.
Gas and service visits are scheduled as needed and have more flexibility than line cleaning visits. You will be notified on the day to expect us, though the exact time may vary. If we need to shift the day, we will contact you directly.
Note that gas delivery and service technicians are separate from your cleaning tech, so you may see separate visits for each service type. Do not wait if you have a need for these services, reach out and we will get you scheduled quickly to minimize downtime and product loss.
To shift or skip a scheduled visit, email office@perfectpourservices.com or call/text (503) 714-5020
For line cleaning visits, please notify us before the Thursday calendar cutoff for the following week. If that is not possible, you can also respond directly to the visit reminder we send 3 days before your scheduled service.
Visits skipped or pushed beyond the current week may be subject to a fee up to the full cost of that service visit. Appointment changes within the current week will not be charged. We comp one rescheduling fee per calendar year.
If a tech arrives on site and is unable to complete service due to no access, no one on site, or a refused visit, a no-show fee applies. Fees are structured on a sliding scale and increase with each occurrence in a calendar year. Your tech will remain on site for up to 30 minutes from the scheduled start time before the visit is marked as a no-show. We comp one no-show fee per calendar year.
Any time your contacts, location details, or cleaning needs change, please use the button to the right. Keeping your information current ensures smooth scheduling every week and that the proper staff are notified of upcoming services.
When your system isn’t performing, it costs you.
Every poured-out pint, every customer who sends a beer back, and every keg that kicks with foam instead of product is money walking out the door. Draft system issues rarely fix themselves — they build up over time and show up at the worst possible moment.
Use the troubleshooting guide to the right to identify common issues. If you can’t resolve it quickly, submit a service request below and we will get a tech out to you.
Before diving into specific symptoms, run through these basics:
If your beer is drawing with excessive foam, likely culprits are:
If your beer has no foam, disappears too quickly, or tastes flat with no bubbles, likely culprits are:
If your beer appears hazy or has chunks or flakes floating in the glass:
Please provide the relevant information below and we will reach out within one business day to schedule your service.
